Returns

Custom-printed goods

Anything printed with your artwork is made for you and cannot be returned for change of mind. That is the trade for a custom minimum, and it is worth being blunt about before you order rather than after.

This does not limit your rights where a product is faulty, not as described, or not what you approved.

When something is wrong

We remake or refund, our cost, when:

• the product is defective or damaged in transit
• the print does not match the artwork you approved
• the quantity delivered is short
• we shipped the wrong item

Tell us within 14 days of delivery at hello@servemize.com, with your order number and photographs of the problem. Photographs matter — they are usually enough for us to resolve it without sending anything back, which is faster for you.

What is not a defect

• Colour variation. Screens are backlit and print is not. We match to a Pantone reference where you give one, and there is a normal tolerance on any printing process. Order a sample first if exact colour is critical.
• Quantity tolerance. Some processes run a small over or under against the ordered quantity. Where an item has a tolerance we state it on the product page, and you are only invoiced for what ships.
• Artwork supplied at low resolution. We will tell you before production if your file is too small to reproduce well. If you ask us to proceed anyway, the result is not a defect.

Cancelling

Before artwork approval: cancel for a full refund, no questions. After artwork approval: production may already have started, so tell us immediately and we will refund whatever has not been committed.